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Audience:
; CRM Solution Consultants
; CRM Technology Consultants
; CRM Development Consultants
; CRM Project Managers
; CRM Project Team Members
&nº56256;&nº56451; Customer IT

Programma

This Online Knowledge Product contains the official SAP new-release knowledge for SAP CRM 4.0 and makes it
available for access anywhere and anytime. It is role-based and prioritized to provide the most convenient and
efficient learning experience. The Online Knowledge Product consists of 13 separate Learning Maps for the
following application & technical areas: Marketing, Sales, Service, Analytics, Interaction Center, E- Commerce,
Channel Management, Mobile Sales & Service, Application Services, Manufacturing Industries, Services
industries as well as for CRM4.0 Technology & Development and technical administration. Each Learning Map
contains a variety of learning objects, such as recorded expert presentations, interactive tutorials and
simulations, documentation, and self-tests. In addition to the Online Knowledge Product, Live Expert Sessions
can be offered. The student has the opportunity to attend these sessions online without the need to travel. The
focus of the Live Expert Sessions is to clarify open topics about SAP CRM 4.0